Grievance Redressal
Grievance Officer
Email: grievance@bluvision.ai
Designation: Customer Relations Manager
Response Time: 5–7 business days
We are committed to resolving your concerns promptly and fairly
How to File a Grievance
1
Prepare Your Complaint
Gather all relevant information, screenshots, transaction details, and account information related to your grievance.
2
Choose Contact Method
Select your preferred method of communication from the options below based on urgency and nature of complaint.
3
Submit Your Grievance
Provide detailed description of the issue, expected resolution, and any supporting documentation.
4
Receive Acknowledgment
You will receive a confirmation email with a unique grievance ID within 24 hours of submission.
5
Resolution & Follow-up
Our team will investigate and provide a resolution within the specified timeframe. Follow-up communication will be provided as needed.
Contact Methods
Types of Grievances
| Grievance Type |
Priority |
Resolution Time |
Contact Method |
| Billing & Payment Issues |
High |
2-3 business days |
Email or Phone |
| Account Access Problems |
High |
1-2 business days |
Support Ticket or Phone |
| Technical Bugs & Errors |
Medium |
3-5 business days |
Support Ticket |
| Feature Requests |
Low |
7-10 business days |
Email or Live Chat |
| Data Privacy Concerns |
High |
2-3 business days |
Email (privacy@bluvision.ai) |
| Service Quality Issues |
Medium |
5-7 business days |
Grievance Email |
Information to Include
For All Grievances
- Your full name and registered email address
- Account ID or subscription details
- Date and time when the issue occurred
- Detailed description of the problem
- Steps you've already taken to resolve the issue
- Expected resolution or outcome
For Technical Issues
- Device type and operating system
- Browser version (if web-based issue)
- Screenshots or screen recordings of the problem
- Error messages or codes received
- Steps to reproduce the issue
For Billing Issues
- Transaction ID or payment reference number
- Payment method used
- Amount charged and expected amount
- Bank statement or payment confirmation
- Subscription plan details
Escalation Process
If you are not satisfied with the initial resolution:
- Level 1: Contact the Grievance Officer directly
- Level 2: Request escalation to Senior Management
- Level 3: External mediation or legal consultation
Your Rights
- Right to fair and timely resolution of grievances
- Right to escalate unresolved complaints
- Right to receive written communication about resolution
- Right to seek external mediation if needed
- Right to cancel services if grievances are not addressed
Feedback and Improvement
We value your feedback to improve our services:
- Post-resolution surveys to rate our support quality
- Regular review of grievance patterns for service improvement
- Implementation of preventive measures based on feedback
- Quarterly reports on grievance resolution metrics
Postal Address
Blu Vision Legal Support
#27 Seetha Raman Street
Oragadam, Ambattur
Chennai, Tamil Nadu – 600034
India
For urgent matters, email is preferred over postal mail